Shipping policy
North Alpine Shipping Policy
Last updated: August 14, 2026
At North Alpine, we are committed to providing reliable and efficient shipping for all eligible orders placed through trynorth-alpine.com.
This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, tracking procedures, customs arrangements, and other important delivery information.
Shipping Locations
Our products are shipped from our fulfillment warehouses located in the United States and Hong Kong.
The warehouse used to fulfill your order depends on product availability at the time your order is processed. As a result, your order may be shipped from a warehouse located outside your country.
Our fulfillment process is integrated with Shopify to help ensure efficient order processing and delivery.
We regularly monitor inventory and fulfillment operations to maintain product availability and service quality.
Order Processing
Orders are generally processed within 48 hours of purchase.
During sales, promotional events, holidays, or periods of unusually high demand, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery information may also be displayed during checkout.
Estimated Delivery Times
After processing, delivery generally takes between 5 and 10 business days for our primary shipping destinations.
Business days do not include weekends or public holidays.
Estimated delivery times are:
| Country / Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 5–10 business days |
| Australia | 5–10 business days |
| New Zealand | 5–10 business days |
| Other authorized territories | 7–15 business days |
These delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, carrier availability, local postal operations, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.
Geographic Restrictions
North Alpine currently ships only to selected authorized territories outside the European Union.
Orders with delivery addresses located within European Union member states are not accepted and may be automatically declined or cancelled.
Availability of shipping destinations may change from time to time.
If your country or region is available as a shipping destination during checkout, this generally indicates that we currently accept orders to that destination.
Duties, Taxes & Customs
For destinations where we offer shipping, North Alpine currently ships on a DDP (Delivered Duty Paid) basis.
This means that applicable customs duties and import fees associated with the shipment are covered by North Alpine where our DDP shipping service applies.
Customers should generally not be required to pay additional customs duties upon delivery for eligible DDP shipments.
If you are unexpectedly asked to pay an import or customs charge for an order that was shipped under our DDP service, please contact us at contact@trynorth-alpine.com before making payment whenever possible.
Shipping Fees
Shipping fees apply to orders and may vary depending on:
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Your delivery destination;
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The size or weight of your order;
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The products included in your order;
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The shipping method available for your destination.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been processed and shipped, you will receive an email containing your tracking number or tracking link.
Tracking information may require approximately 24 to 48 hours after shipment to become active in the carrier's system.
You may also track eligible orders through the Track Your Order page available on trynorth-alpine.com.
Please check your spam or junk mail folder if you have not received your shipping confirmation email.
If your tracking information has not updated after 48 hours, please allow an additional 1–2 business days for the carrier's system to update.
If there is still no tracking update after 5 business days, contact us at:
Lost Packages
If your package appears to have been lost while in transit, please contact us at contact@trynorth-alpine.com.
We may contact the shipping carrier and request confirmation or an investigation before determining the appropriate resolution.
If the carrier confirms that an eligible package was lost in transit, North Alpine may arrange a replacement shipment at no additional cost to you.
Any rights available to you under applicable consumer protection laws remain unaffected.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We recommend contacting us within 24 hours of placing your order.
We will make reasonable efforts to correct your shipping information before dispatch, but we cannot guarantee that an address can be modified after an order has entered processing.
Once an order has been shipped, we may be unable to change its delivery address.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will review the returned shipment and contact you regarding the available resolution.
Additional shipping costs resulting from incorrect information provided by the customer may be the customer's responsibility, except where otherwise required by applicable law.
Order Cancellation
You may request cancellation of your order within 6 hours of purchase by contacting:
Please include “CANCELLATION” in the subject line and provide your order number.
Because we process orders quickly, cancellation requests cannot be guaranteed even when submitted within the 6-hour period.
Once an order has been processed or handed over to the shipping carrier, cancellation is no longer possible.
If your order has already been shipped, our Return & Refund Policy will apply.
Delivery Delays
Delivery estimates may be affected by circumstances outside our reasonable control.
These may include:
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Severe weather or natural disasters;
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Carrier disruptions;
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Customs inspections or processing;
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Strikes or labor disruptions;
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Public health emergencies;
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Government restrictions;
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Transportation disruptions;
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Peak holiday periods;
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Other unforeseen events.
When significant delays become known to us, we will make reasonable efforts to assist customers and provide available information regarding their shipments.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.
Multiple Shipments
In some circumstances, products from the same order may be fulfilled from different warehouses.
If this occurs, your order may arrive in separate packages and at different times.
You may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because we choose to fulfill your order in multiple packages.
Contact Us
For questions regarding shipping, tracking, delivery, customs, or your order, please contact:
North Alpine Customer Support
Website: https://trynorth-alpine.com
Email: contact@trynorth-alpine.com