North Alpine Return & Refund Policy

At North Alpine, we are committed to providing high-quality products and excellent customer service. We want you to feel confident when shopping with us, which is why we offer a 45-day return period for eligible products.

If you have any questions regarding a return, refund, or your order, please contact us at contact@trynorth-alpine.com.

Order Cancellations and Modifications

Order cancellation or modification requests may be submitted within 6 hours of purchase.

Because orders may be processed quickly, we cannot guarantee that a cancellation or modification request can be completed within this period. Once an order has entered processing or has been shipped, it can no longer be cancelled or modified.

To request a cancellation or modification, contact us as soon as possible at contact@trynorth-alpine.com.

Returns

Eligible products may be returned within 45 days of delivery.

To qualify for a return, the item must:

• Be unused and unworn;

• Be in its original condition;

• Include its original packaging, tags, and accessories, where applicable;

• Show no signs of wear, washing, alteration, misuse, or damage.

For hygiene reasons, underwear, intimate apparel, and other hygiene-sensitive products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Items returned without first contacting our customer service team may not be accepted.

To request a return, email contact@trynorth-alpine.com within 45 days of delivery and include:

• Your order number;

• The item(s) you wish to return;

• The reason for the return;

• Photos, where relevant.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Do not send a return to the address shown on your original package unless specifically instructed to do so by our customer service team.

Store Credit

For eligible change-of-mind returns, approved returns may be issued as store credit that can be used toward a future purchase from trynorth-alpine.com.

Store credit will be issued after the returned product has been received and inspected.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@trynorth-alpine.com within 48 hours of delivery.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs or videos showing the problem.

Once the issue has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances and product availability.

Customers will not be responsible for return shipping costs when the return is required because North Alpine sent an incorrect, damaged, or defective product.

Damage resulting from normal wear, improper use, accidental damage, misuse, or failure to follow product care instructions is not considered a product defect.

Refunds

When a monetary refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 14 business days after confirmation.